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What do you look for in a Knowledge Manager?

ejanoch
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What do you look for in a Knowledge Manager?

Posted by ejanoch on 9 Jan 2017

These days, I get a ton of questions about what it means to do knowledge management, and how to hire knowledge managers.  People often stuff so many responsibilities into the JD of your average knowledge manager that it's almost impossible to get someone who can do it all.

I find that credentials on paper only help me so much.  In a Knowledge Manager, I'm looking for someone with really strong skills in critical thinking, synthesis, and problem solving who is willing to take a customer-service oriented approach. I've more or less figured out what to look for in people that I work with regularly to see who'd be a good fit.

  • Curiosity: People have to want to find out more, and always be looking for new information that they can apply to problems.  Look for people whose reflex is to ask “Who else has done something like this?”, “How did it work?” or “How can I learn more?”  Those people are more likely to start building on strengths and existing ideas, rather than re-inventing the wheel.

  • Sociability: A key part of knowledge management is the network of people we exist in. Being able to tap into what they know, and share what we know with others who need it is critical to making KM systems work.  Look for people who want to share ideas.  The ones who ask “who else needs to know about this?” are a good place to start.

  • Citizenship: A lot of people think they’re trading off between KM and “real work”.  The return on often comes outside of the team who generates the original idea, so there’s not always an incentive to take the time.  But we all need information from others to do our jobs. Everyone needs to be putting what they’ve learned into the learning universe of the organization (this is where a well ordered platform is critical) so that everyone benefits.  An attitude of organizational citizenship helps tremendously here.

  • Adaptiveness: Having information doesn’t do us much good if we don’t act on it.  Look for people are willing to make changes based on new information.  “What does this mean for my work?”, “How can I do this better?”, and “What do we change?” are the kinds of questions to look for.

But how do you identify those skills in an interview?  I've started giving people writing tests where they take an evaluation and boil it down to an executive summary, key tags, and a list of audiences they would share it with.  I've found that people who interview really well often struggle with this task, so it helps me winnow out candidates who don't have a good sense of audiences and priorties.  But I'm anxious to hear other people's suggestions. What do you do to get the very best knowledge managers?

Behavioral interviewing

Posted by Shelia Jackson on 11 Jan 2017

Hi Emily,

Thank you for submitting this post.

One of my favorite tools for finding knowledge managers is using a process known as behavioral interviewing. This technique is comprised of questions that help the interviewer assess how a candidate will respond in various situations. Behavioral interview questions ask the respondent to describe a time when he/she had to take action to move something forward or resolve an issue. The answers given provide insight into a candidate’s work ethic, enthusiasm, (un)willingness to change, communication preferences and style, resiliency and adaptability.

When I am hiring, the first interview is the behavioral interview. I do not want to hear about one’s “hard skills” (I saw those on the resume). I want to find out how the candidate has adapted in the past to a changing environment, when did he/she look at a situation or process, see a way to improve it and then did so, etc. I can ask someone what does he/she think about working on a team. The inevitable response will be something along the lines of ‘I can work in a team’. But if I ask a candidate to describe a time when you needed to work closely with a team of 3 or more to accomplish a task, I get a lot more information as to whether or not the candidate has what I am looking for in a knowledge manager.

 

Resources

Behavioral interview overview: https://www.livecareer.com/quintessential/behavioral-interviewing

Behavioral interview sample questions:

https://www.themuse.com/advice/30-behavioral-interview-questions-you-sho...

https://www.livecareer.com/quintessential/sample-behavioral

What do you need in a Knowledge Manager?

Posted by beth outterson on 11 Jan 2017

Although there are some basic skills a knowledge manager needs to know, I think a lot of the answer is "It depends." My organization does not currently have a knowledge Manager per se, and I agree that there is a lot of vagueness about what that term means anyway, But as my organization  moves forward with an agency restructuring and strategic planning process, we have realized the need to address issues related to how we collect, store, manage, document and share information we receive from the outside or generate ourselves (i.e., knowledge management!!!). However, the tasks that are needed to do these things come from many different departments rather than one person. So what my organization needs in terms of a knowledge manager is a listener and convener who can coordinate across the many departments in order to guide a KM framework that meets everyone’s needs. Because we are small, we will likely integrate those responsibilities within an existing position rather than hire a new person to do KM.

I totally agree that the

Posted by ejanoch on 12 Jan 2017

I totally agree that the tasks that make up KM need to come from many different departments, and not just one person.  I like adding "listener" and "convener" to the list of skills needed, though.  That's really helpful, thanks.

Useful discussion as we work on KM Core Competencies guidance

Posted by ysongowilliams on 17 Jan 2017

Thanks so much everyone, for all your thoughts on this.

It’s a timely discussion for us at TOPS:  we’re in the process of developing  KM core competencies  guidance to provide information on the skills and knowledge technical staff are expected to have in order to be effective in their positions . So your thoughts and comments will be very useful; and we will reach out via KMTF meetings to get some feedback from you. And if you have any resources that you think might be useful references for us, do please share them here.

Many thanks, and watch this space!

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