ABC of Knowledge Management

Knowledge management is based on the idea that an organisation's most valuable resource is he knowledge of its people. Therefore, the extent to which an organisation performs well, will depend, among other things, on how effectively its people can create new knowledge, share knowledge around the organisation, and use that knowledge to best effect.

If you have read any of the huge array of knowledge management books and articles that are currently available, you are possibly feeling slightly bewildered. Perhaps you are wondering whether knowledge management is just the latest fad and hoping that if you ignore it, it will eventually go away. Let's be honest – knowledge management is surrounded by a great deal of hype. But if you can put the hype to one side, you will find that many of the tools, techniques and processes of knowledge management actually make a great deal of common sense, are already part of what you do, and can greatly help you in your job.